FAQ's and Policies

We ship Monday through Friday. We do our best to get orders out the next day, but please allow up to 48 hours for processing.

- U.S. orders: 3–5 business days

- International orders: 1–2 weeks

Sometimes carriers mark packages as delivered a little early. Please:

1. Check around your mailbox, porch, or with neighbors.
2. Wait 48 hours to see if it shows up.
3. If not, contact your local post office and then email us at forever@foreverflow.co.

Orders with multiple products will ship together once all items are ready. If you’d like part of your order sooner, we recommend placing two separate orders.

Yes! We ship worldwide. Most international orders arrive in 1–2 weeks, but customs can sometimes cause delays.

Once your order ships, you’ll receive an email with a tracking link you can use anytime to check your shipment.

We start working on orders quickly, so changes or cancellations aren’t always possible. Email us at forever@foreverflow.co as soon as possible and we’ll try to help.

If something arrives defective or damaged, contact us within 7 days of delivery with photos and we’ll arrange a replacement or refund.

Yes, returns and exchanges are accepted within 30 days if unused and in original condition. See the Return Policy below for details.

Yes! GlowStars include a 3-month limited warranty covering manufacturing defects. Replacements do not reset warranty coverage.

We appreciate your concern regarding the use of AI in our designs. We understand that people are passionate about art and the tools used to create it.

Most of our designs are created by Niki Stevenson, ForeverFlow’s lead graphic artist. Each FlowStar design is developed from concept to completion using a blend of tools, including Photoshop, Adobe Illustrator, and AI to assist with areas that aren’t her strongest suit.

We fully support and celebrate all forms of creativity. Alongside Niki’s work, ForeverFlow collaborates with talented artists from the community and has several exciting collaborations currently in progress. We’re also hosting an art competition to give independent artists the opportunity to have their designs featured on future FlowStars. Our goal is to partner with as many participating artists as possible.