FAQ's and Policies

We ship Monday through Friday. We do our best to get orders out the next day, but please allow up to 48 hours for processing.

- U.S. orders: 3–5 business days

- International orders: 1–2 weeks

Sometimes carriers mark packages as delivered a little early. Please:

1. Check around your mailbox, porch, or with neighbors.
2. Wait 48 hours to see if it shows up.
   
3. If not, contact your local post office and then email us at forever@foreverflow.co.

Orders with multiple products will ship together once all items are ready. If you’d like part of your order sooner, we recommend placing two separate orders.

Yes! We ship worldwide. Most international orders arrive in 1–2 weeks, but customs can sometimes cause delays.

Once your order ships, you’ll receive an email (if you provided one) with a tracking link you can use anytime to check your shipment. If you only provided a phone number for your order, you will only receive an order confirmation text when you place your order. If you want to be able to track your order, once it ships, you need to provide an email address. If your order has not yet shipped and you would like to add an email address, please reach out to us at forever@foreverflow.co to request us to add your email address. 

We start working on orders quickly, so changes or cancellations aren’t always possible. Email us at forever@foreverflow.co as soon as possible and we’ll try to help.

If something arrives defective or damaged, contact us within 7 days of delivery with photos and we’ll arrange a replacement or refund.

Yes, returns and exchanges are accepted within 30 days if unused and in original condition. See the Return Policy below for details.

Yes! GlowStars include a 3-month limited warranty covering manufacturing defects. Replacements do not reset warranty coverage.

ForeverFlow no longer uses AI. ForeverFlow is intentionally evolving toward being a community and artist-led brand.
That means:
-Expanding artist collaborations
-Supporting creators at all levels
-Building together, not tearing down
Like many modern brands, we’ve explored a variety of tools in the past, including AI. Going forward, our focus is on people first: artists, collaborators, and the community we’re building together.

- Orders process Monday–Friday.

- Ships within 48 hours of processing.

- Domestic delivery: 3–5 business days.

- International delivery: 1–2 weeks depending on customs.

- Multiple-item orders ship together unless otherwise noted.

- Priority Shipping Information

We offer an upgraded Priority Shipping option at checkout. In most cases, the United States Postal Service (USPS) delivers these packages within 2–3 business days once processed.

Please note: This timeframe is provided by USPS as an estimate, not a money-back guarantee. Delivery dates depend on your distance from our warehouse, carrier drop-off times, and seasonal volumes.

- Returns accepted within 30 days of delivery.

- Product must be unused, in original packaging, and in sellable condition.

- Customer is responsible for return shipping

- Refunds are issued for the unit price. Refunds do not include shipping cost

- To start a return or exchange, contact us at forever@foreverflow.co.

GlowStar Limited Warranty

Every GlowStar includes a 3-month limited warranty covering manufacturing defects.

What’s Covered

• Electronics failing under normal use
• Power issues
• Button or switch failure
• Units arriving defective

What’s Not Covered

• Cosmetic wear
• Water damage
• Damage from drops or impacts
• Normal wear and tear

How It Works

1. Email us at forever@foreverflow.co with your order number.
2. We create a replacement order.
3. Your replacement includes a prepaid return mailer.
4. Return the defective GlowStar in the prepaid mailer.

Important Notes

• Coverage lasts 3 months from delivery.
• Replacements do not reset the warranty.
• One warranty replacement per GlowStar.

If tracking shows “Delivered” but your package is missing:

• Wait 48 hours (carriers sometimes scan early)
  
• Check neighbors & local post office
• Email forever@foreverflow.co if still missing

ForeverFlow is not responsible for packages marked “Delivered,” but we will help where we can.

We respect your privacy. Your information is used solely for processing orders and improving our services. We never sell or share customer data.